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Email:  hostel@pinkpanthershostel.com
Phone: (+48) 124220935
Fax:(+48) 123783707
Contact Form

24 Hours a Day
365 Days a year

St. Tomasza Street building no.8, 2nd floor
31-014 Krakow, Poland

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Terms & Conditions

Alternative Accommodation in Krakow

Pink Panther’s Hostel reserves the right to change the accommodation booked for another accommodation of equal or higher standard, should the original dorm or room type not be available for any reason. If the room type is replaced for an room type of lower standard, then the difference in cost of renting the original room type and substitute room type will be refunded. Pink Panther’s Hostel reserves the right to cancel unconfirmed (deposit unpaid) reservation. Hostel will not be obligated to organize alternative accommodation for that kind of booking cancellation.

Damage to the hostel accommodation

We will charge for any major damage to our property or the breakage of any significant items during the visit. Charges will be made in a fair manner to put right the damage, or to replace the broken objects. A spring cleaning charge - 100PLN - will also be made to any guests who are found to have been smoking in nonsmoking areas in our hostel.

Check In/Out Times

Pink Panther’s Hostel Krakow - check in time is 14:00 am; check out time is 10:00 am.


Payments can be made using most major credit cards, bank transfer or cash. Payments must be made in PLN. For bank transfers the sender is responsible for any charges.

Personal Liability

Pink Panther’s Hostel under no circumstances take any liability to personal injuries or damages sustained by guests staying at Pink Panther’s Hostel. Guests confirm that they have personal insurance that will protect them against any injuries sustained while residing in any room. The liability of Pink Panther's Hostel shall be limited to the total cost of any amount paid for the booking in question and no more.

Personal property Liability

Pink Panther's Hostel under no circumstances takes any liability for movables which haven’t been left in a safe deposit box at the reception.

Problems and complaints

Any problems or complaints must be made directly to Pink Panther's Hostel receptionist who will respond in a timely manner to rectify the problem as soon as possible. Should Pink Panther's Hostel receptionist not respond appropriately or not act reasonably in the rectification of any problems, resulting in a significant disruption to the guest's stay a negotiated discount or refund will be given. The liability of shall be limited to the total cost of any amount paid for the booking in question and no more.

Cancellation policy:

All deposits are non- refundable and non-transferrable. Standard cancellation policy for individual bookings is 48 hours unless some other terms are stated in the offer/deal booked. All reservations cancelled improperly according to booking- specific policy will be charged for the first night of stay.

Royal Pub Crawl Terms & Conditions

The Royal Pub Crawl accepts bookings subject to the following:

Your Contract with Royal Pub Crawl: Customers accept the terms and conditions at the moment of payment. It is at this point that a contract between Royal Pub Crawl and the Client comes into existence. The contract, including all matters rising from it, is subject to Polish Law and the exclusive jurisdiction of the Polish Courts. No employee of Royal Pub Crawl other than the managers has the authority to vary or omit any of these terms or promise any discount or refund.

Travel Insurance: Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.

Passports, identification and Visas: It is the responsibility of the Client to be in possession of a valid passport, identification and visa permit for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Royal Pub Crawl.

On Royal Pub Crawl tours large quantities of alcohol are often consumed. All clients are responsible for their own safety and well-being. Royal Pub Crawl does not encourage any clients to engage in any dangerous activity or to drink excessively. Royal Pub Crawl cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.

By the time you order your first drink on the tour you must be of legal age set down by Polish Law ( 18 years old ) in order to purchase and consume alcohol.

Membership in the Service is void where prohibited. Royal Pub Crawl is a service for individuals of drinking age in his/her country. Participation in the Royal Pub Crawl by anyone not of drinking age in his/her country is unauthorized, unlicensed and in violation of these Terms of Service. By using the Service you represent and warrant that you are of drinking age in your country and that you agree to and to abide by all of the terms and conditions of this Agreement.